Frequently Asked Questions

Quick answers to questions you may have

How do I open a BorderPAY account?

Getting started is easy! Simply download the BorderPAY app from the App Store or Google Play, sign up with your email or phone number, verify your identity, and you’re ready to send, spend, and convert—borderlessly.

You can hold and convert major global currencies including USD, EUR, GBP, CAD, NGN, and more. We’re constantly expanding our supported currencies to meet your needs worldwide.

Yes, there are limits based on your account verification level and region. Daily and monthly limits apply to transfers, currency conversion, and wallet balances. You can view and upgrade your limits within the app.

BorderPAY transfers are lightning-fast. Local transfers typically settle within minutes, while international transfers may take a few hours to one business day—depending on the destination and payment method.

Absolutely. Your security is our top priority. BorderPAY uses bank-level encryption, two-factor authentication (2FA), and strict compliance protocols to keep your money and data safe.

Still Need Help?

EMAIL

You can leave us a message via email: support@borderpay.com

IN-APP SUPPORT

Get help 24/7 via our in-app chat.
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